8 Best WordPress Help Desk Plugins (Support help desk, tickets, forum, online chat, CRM and more…)
Do you want to set up a customer support helpdesk for your website, then this is the article where you can find some WordPress help desk plugins.
If you are running a business then you may know that it is very important to retain your customers because you never ever want to lose your customers. But, if they do not receive the proper support, you will lose your customers automatically. Great customer support is an important part of the success of any business as it is essential for customer support when you are running an online store. If there will be any problem with the services or products then your customer will reach out to you. So, you need to make sure that all these problems are resolved. The help desk plugins are essential to maintain a healthy relationship with your customers as you get a chance to resolve the queries of your customers.
Zendesk is a WordPress help desk plugin perfect for businesses. This plugin supports multiple products, docs, teams, as well as works smoothly with WordPress based sites. Zendesk allows accessing the helpdesk without switching accounts who are logged in users on your WordPress site. With this plugin, you can view your tickets in your WordPress dashboard. Even you can convert comments into support tickets too. Also, it allows you to add Zendesk Dropbox tab to any page on your WordPress site.
- Single sign-on with Zendesk’s Remote Authentication
- Support Web Widget
- Support Feedback Tab
- Turn your blog comments straight into Zendesk Support tickets, with one click
- A simple contact form, on the dashboard
Awesome Support is a feature-rich WordPress help desk plugin that runs perfectly on your WordPress site. It is the helpdesk plugin that can match the feature set of a SAAS solution. You can extend the features using paid addons. It provides a ticketing system, email notifications, restricted access, file, and media uploads. Also, provide support for multiple departments. The users can submit the tickets from the front-end, and your agents will respond to them from the WordPress back-end.
- Unlimited Custom Priorities With Color-coding
- Agents can create tickets on behalf of users
- Multiple agents can work on the same ticket\
- Transfer tickets from one primary agent to another
- Configure email templates for email notifications
CodeBard Help Desk is a free WooCommerce help desk plugin that supports multiple languages. It does not set a limit on the number of users, tickets, and agents. The plugin can trigger email notifications on receiving new tickets and is capable to generate a private ticket. It provides front end helpdesk to the agents and support admins. You can set separate access permissions for support admins and agents.
- Unlimited Users and Agents
- Easy Language translation from WP admin
- Ticket and Reply Attachments
- Support Admins, Agents with separate permissions
- Compatible with all Themes and Plugins
SupportCandy is one of the most popular help desk plugins for WordPress. It comes with many features that help to make this plugin unique from others. As it is a free plugin it’s good to start with and also has additional premium addons. With this plugin, you will get unlimited tickets and unlimited agents in the free version. It mainly focuses on simplicity and functionality. And supports multiple languages and is fully compatible with GDPR.
- GDPR Compatible
- Front-end & Backend interface for agents
- Advanced Filter
- Email Notifications
- HTML Editing of Tickets
uCare is a WordPress plugin that is suitable to create a fully-featured support ticket help desk system for your business. With unique user roles for your support agents, admins, and customers, you can provide your customers with a unique and impressive support experience. It is fully integrated with WooCommerce and Easy Digital Downloads. This plugin allows you to work on customer support from a beautiful and user-friendly interface. You can easily view, manage and comment on tickets.
- Multiple users & groups
- GDPR Compliant
- Auto-close tickets
- Works with ANY theme
- Integrated with WooCommerce and Easy Digital Downloads
Catchers Helpdesk is a top-notch help desk plugin that comes with the features like ticket statuses, ticket history, and customer profiles. This plugin allows you to save common replies as canned responses so that you can save time. You can filter all the conversations on the ticket page for easier organization. The customer can click to a ticket number from email message and go to the front end and see all current and previous tickets. Also, you can export your tickets list to a CSV if you want to create custom reports or presentation for a manager.
- Auto reply and Email footer
- Embed contact form
- E-mail fetching
- Contact form constructor
- Front end for clients
Support Board is a powerful and simple to use premium WordPress help desk plugin that integrates seamlessly into your WordPress site. With the help of this plugin, you can easily communicate with the customers ina better and innovative way. It is a full slack synchronization plugin that lets you send and receive user messages. This plugin runs on your own WordPress site that allows you full control over your support system. The plugin is integrated with a bot that can rely automatically on your customers.
- Easy to setup
- Login and registration form
- Multilingual and RTL
- Tested on popular themes
- Chat header styles
Knowledge Base is a WordPress help desk plugin that is perfect to build a customer support center on your website. Its intuitive drag and drop page builder makes building a company/product documentation, FAQ page, or resource articles absolutely effortless. The plugin is fully responsive, regularly updated and translation-ready. This plugin comes with amazing features such as live search, breadcrumbs, drag-and-drop post reordering, shortcodes, responsive design, custom link colors, multiple page layouts, voting system, multi-lingual support and so much more.
- Multi-lingual support
- Multiple page layouts
- Responsive design
- Drag-and-drop post reordering
- Custom link colors
The support ticket system is an inevitable component that opens a channel to maintain the communication open between you and your customers. When you look for a support system, you need to add multiple agents and sort the tickets accordingly where you can find several options.
Hope this article helped you to find the WordPress help desk plugins that you want.
If you have any suggestions or queries please comment us below.